F.A.Qs

What is a "FLEX TICKET BOOK"?

A Flex Ticket Book is a specified amount of tickets (5 or 10) that you can use in whatever combination you can think of throughout the 2019 season. Since these are "FLEX" tickets, you can use the tickets purchased in ANY combination you can think of, for the type of flex you've purchased (see below).

 

Why should I buy now?

Two words: FLEXIBILITY and SAVINGS! You get to choose the exact way you want to use your tickets PLUS a discount off our regular show prices, including the processing fee.

 

Do I need to pick my seats right after purchasing?

No! That's the beauty of the flex ticket book. You can redeem and pick your seat for any of our 2019  shows, whenever you feel like it! Even on the day of the performance you want to see. However, we do recommend grabbing your seats sooner than later, as you don't want to miss out on your favorite seat ;)

 

Is the flex ticket book good for ALL shows at The Firehouse Theatre?

Mainstage ticket books (5 or 10) are only good for shows marked *MAINSTAGE* within a show description. Firehouse JR 10 ticket book is only good for shows marked *FIREHOUSE JR* within a show description. No flex tickets can be used for shows marked *SPECIAL ENGAGEMENT*.

 

How do I redeem a flex ticket(s)?

After purchasing the flex ticket book, you will receive a confirmation email with a PATRON ID and your registered FIRST and LAST NAME. Take that information, and on the payment portion of any regular ticket purchase, you will notice a link to "REDEEM BENEFITS". Enter in the above information (NAME AND PATRON ID). You will then be prompted to use however many tickets you want to redeem. Your cart should equal $0, unless you have other tickets in your cart that will not have the flex ticket applied to them.

More in-depth redemption instructions can be found at thefirehousetheatre.com/redeembenefits.

 

Can I purchase 2 flex ticket books?

Yes you can! However, you will have to go through the ticket book purchase process 2 times because the purchasing system doesn't allow the purchase of 2 at once. When redeeming your tickets, you will need to also go through the ticket check out process a number of times if you are trying to redeem all of them at once.