HOW TO REDEEM BENEFITS

 

These instructions are good for season memberships (i.e season ticket holders) and flex ticket books.

 

1. Find your PATRON ID and your registered FIRST and LAST NAME.

After purchasing one of our memberships, you will receive a confirmation email. Click on the "click HERE to view your order" link.

 

 

You will then see your receipt where you will find your PATRON ID, FIRST and LAST NAME registered in our system (we've used a sample account for this entire tutorial). You will need this information to redeem your tickets to our regular season shows without any additional cost. Occasionally, we will email all membership holders with this information, however, we highly recommend keeping a copy of this email/receipt for easy future use.

 

 

2. Choose the show, performance date and seat (s) you want.

 

After choosing the appropriate level for your tickets, continue to the 3rd step "PAYMENT METHOD".

 

 

3. Choose "REDEEM BENEFITS" on the bottom of the payment screen and start the process to redeem your membership/felx ticket book benefits.

 

 

Use the provided information from your receipt of membership to verify your membership status and redeem your ticket benefit.

 

 

If you still have tickets left to redeem for your chosen show, choose the number of tickets you want to redeem using your membership and click "apply benefits". You are not required to use all available benefits in one cart. For example, if you have a 2 person membership, but only one of you wants a ticket, you can just redeem the 1 ticket now and redeem the other ticket for another performance.

 

 

 

4. Complete your order.

 

If all tickets in cart are covered by your membership benefits, you will just click "continue".

If any tickets in your cart are not covered, you will need to enter a credit card to process the additional ticket(s).

 

 

You're finished! The number of tickets you purchased should now be in an confirmation email at the email address listed on your membership. Print out these tickets as they are required for entry into our venue.

 

 

Having issues? Just give us an email at office@thefirehousetheatre.com OR call us at 972-620-3747.