TICKET FAQS

Announcing new ticket levels for 2018 Mainstage Shows!

The Firehouse Theatre now has 3 levels of purchase for each show ticket, membership and packages for Mainstage Shows:

-Student (6-22)

-Adult

-Senior (65+)

 

Announcing new ticket levels for 2018 Youth Shows!

The Firehouse Theatre now has 3 levels of purchase for each show ticket, flex ticket and packages for Youth Shows:

-Child (under 12)

-Student (12-22)

-Adult/Senior (65+)

 

I can't find my confirmation email for my tickets, what can I do?

Never fear, we are here! If you would like to have your confirmation email resent to your email, contact us at office@thefirehousetheatre.com with the name that the ticket was purchased under. We will resend the confirmation email for your records. However, even if you show up to our theatre without the confirmation email/tickets, just tell us the name the tickets are under and we can check you in! No need to worry!

 

I don't have an email address, what can I do?

If you don't have an email address for the confirmation and tickets email, just give our box office a call at 972-620-3747 and leave a message and someone will get back to you about your purchase.

 

Who is Vendini? Is she a friend of Houdini?

Ha, no. Vendini is our ticketing and patron manager for The Firehouse Theatre. Should you have any questions about charges on your card that you don't recognize that say "Vendini" as the debtor, you can call them at 1-800-901-7173, option 3. They are VERY responsive and helpful!

 

I have another question not listed here.

Contact the box office at either office@thefirehousetheatre.com or 972-620-3747 and someone will contact you back.